Refund Policy

Refund/Cancellation Policy

1. General Conditions

We want to make sure that you are completely satisfied with your purchases on this website. If, for any reason, you are not satisfied with your order, you may return any products within ten (10) days form the date of delivery. Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied.

The product you wish to return:

  • must be sent in its original packaging;
  • must be sealed effectively to allow for return shipping without compromising the content;
  • must be shipped back to our warehouse within ten (10) days of the date of delivery;
  • must be sent on one single shipment; products that belong to the same order must be returned to us at the same time; and
  • must be shipped from South Africa.

Returns will fall into one of two categories as outlined below:

  1. in case of products of which the quality has been compromised and if all of the above conditions are satisfied, we will refund the value of the returned product(s). Sales Tax included, less any original shipping costs.
  2. In case of dissatisfaction with the product of which the quality is uncompromised and if all of the above conditions are satisfied, Maison Mara will offer a suitable replacement within the same price group. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by the MM’s warehouse. If you do not request the return of your merchandise within said thirty-day period, you authorize MM, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.
  3. No refunds or exchanges on any discounted or on sale items.

2. Refund Policy

Refunds are processed within approximately five (5) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the website. If you paid by credit card, refund times will depend on the credit or debit card company’s policies. Be aware that the refund date for the credit will coincide with the date of the original payment.