Privacy Policy

Welcome to www.maisonmara.co.za. Please read our Privacy Policy carefully. This Privacy Policy applies when you visit and surf the website without purchasing any product, when you register with this website and/or when you use the services provided for purchasing products on this website. By using this Site, you accept the practices described in this Privacy Policy. If you do not want to accept the practices described in this Privacy Policy, please do not use www.maisonmara.co.za. Since Personal Data of users and customers of this website (collectively “Users”) may be processed in South Africa, any such processing of Personal Data will be conducted in compliance with applicable South African laws as well as the South African Data Protection Code. Pursuant to the South African Data Protection Code, Maison Mara (PTY) Ltd, a South African company having its registered offices at 5 Jarvis Street, Cape Town, 8001 (Herein referred as “MM”) – is the data controller of Personal Data processing regarding services for e-commerce and purchase of products.

1. Our Policy

Everyone has the right to protection of his/her Personal Data. MM respects its Users’ right to be informed regarding the collection of and other operations involving their Personal Data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we have designed www.maisonmara.co.za in such a way that the use of your Personal Data will be kept to a minimum and will not exceed the purposes for which your Personal Data was collected and/or processed; we do not process your Personal Data when we can provide you with services through the use of anonymous data (such as marketing research made for improving our services) or by other means which allow MM to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address). This Privacy Policy provides you with all information needed to understand how we collect data which may identify www.maisonmara.co.za Users. For further information on our Privacy Policy, please contact us at contact@maisonmara.com or at Maison Mara – 5 Jarvis Street, Cape Town, 8001, South Africa.

2. Who processes your Personal Data

Maison Mara – pursuant to is the data controller of www.maisonmara.co.za users’ Personal Data (“Personal Data”), which is collected for conducting, concluding and performing transactions for purchasing products on the aforementioned site (“Commercial Purposes”); MM autonomously determines the purposes and means of processing Personal Data and the instruments used, including those for security measures. Due to organizational and operational purposes only, MM has appointed certain entities that will also process Personal Data belonging to www.maisonmara.co.za’s users for purposes strictly connected to the performance of services on www.maisonmara.co.za, including the sale of products. The above-mentioned processors have been chosen because of their experience in processing Personal Data and they provide sufficient guarantees regarding compliance with data processing laws (including the technical security measures governing the processing to be carried out). In processing the Personal Data, the processors shall act only on instructions from Maison Mara. We regularly check that our processors comply with our instructions and that they continue to provide sufficient guarantees regarding their full compliance with the provisions on Personal Data processing.

Some of the processors of your Personal Data appointed by MM are:

  • Seabourne Express. We provide Seabourne Express, by electronic means, with customers’ addresses and other personal data for the purpose of shipping, delivering and returning products purchased on the www.maisonmara.co.za website;
  • Drenalina spa and Hetzner PTY Ltd, for purposes related to the maintenance of MM servers;
  • Pier2Pier. We provide Pier2Pier with personal data of users and customers for purposes related to direct marketing services of Maison Mara and in connection with other services provided by Pier2Pier to Maison Mara, such as call center and help desk services;

  • Peach Payments. We provide Peach Payments with personal data of users and customers for purposes related to the processing of payments.

When you execute purchasing procedures for products sold on www.maisonmara.co.za, we collect your Personal Data (such as personal details, e-mail address, address, and telephone number) on your order form only for the purpose of selling the products ordered by you.

Your Personal Data is mostly processed by electronic means and in some circumstances by paper-based means, such as when the processing of your Personal Data is required for preventing fraud on www.maisonmara.co.za. Your Personal Data shall be stored in a way which allows Maison Mara to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable law. Please report any modification of your Personal Data to contact@maisonmara.com in order to ensure that your personal information is always accurate and up-to-date, relevant and complete. Your Personal Data shall not be disclosed to third parties for purposes, which are not permitted by law or without your explicit consent. Aside from the companies appointed for Personal Data processing, your Personal Data will be made available also to third parties, autonomous controllers, for purposes related to supplying services requested by user (for example, for purchase transactions) or for purposes of third parties, in this case only upon specific consent of Users. For more information on the matter, see section 4 (To Whom Your Personal Data Will Be Disclosed).

Please contact our Customer Care or send us an e-mail at contact@maisonmara.com if you would like to receive a full list of our data processors.

Moreover, your data may be disclosed to the police or to judicial authorities, according to law and upon a formal request by such entities, for example in the event Maison Mara needs to prevent fraud on www.maisonmara.co.za (anti-fraud services).

Data processors will also have access to your Personal Data as stated in section 2 for the specific purposes stated therein. In all the above circumstances, your consent for data processing is not required. Your Personal Data will not be transferred abroad to non-SA countries that do not ensure an adequate level of protection of individuals. Should this be necessary in order to supply services or to execute a contract for the purchase of products, your Personal Data shall be transferred to such non-SA countries only after the execution of specific contracts between Maison Mara and such entities in accordance with applicable law and regulations.

The reasons for collecting Personal Data will be expressly listed in the privacy policy statement that Maison Mara presented on the page asking the User to provide his or her Personal Data.

Maison Mara may have access to third parties’ Personal Data which was directly disclosed by its Users, for example when a User bought a product to be sent to a friend, when the User paying for the product is different from the recipient of the product, or when a User wishes to recommend to a friend a service of www.maisonmara.co.za or the sale of a particular product.

In all of the above cases, please make sure you receive the consent of such individuals before disclosing their Personal Data to Maison Mara and make sure you inform them about this Privacy Policy; you will be the only person liable in connection with the disclosure of information and data regarding such third parties if they have not provided you with their express consent for it and for any improper and unlawful use of that information. In any event, Maison Mara shall fulfill any obligation to inform third parties required by law and, when necessary, shall request their express consent upon registering in its archives the Personal Data of the User indicated.

3. What happens if you do not disclose your Personal Data to Maison Mara

Granting your Personal Data to Maison Mara(in particular, your personal details, your e-mail address, your address and your telephone number) is necessary for processing your order for the purchase of products on www.maisonmara.co.za, supplying other services provided on the web site upon your request, or when your Personal Data is needed to fulfill obligations required by law or regulations.

The refusal to provide Maison Mara with some of your Personal Data necessary for performing the above purposes may consequently prevent Maison Mara from processing your order for the purchase of products sold on www.maisonmara.za or fulfilling obligations required by law and other regulations. Therefore, failing to provide Personal Data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on www.maisonmara.co.za or not providing www.maisonmara.co.za’s services.

Disclosure of further Personal Data to Maison Mara other than that required for fulfilling legal or contractual obligations is, on the contrary, optional and does not have any effect on the use of the web site and of its services or on the purchase of products on www.maisonmara.co.za. We will inform you at every step whether disclosing your Personal Data to Maison Mara is compulsory or optional. We will point out to you whether the disclosure of your Personal Data is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for the purchase of products on store.[domain].com. Failing to provide optional Personal Data will not imply any obligation or disadvantage to our users.

4. To whom your Personal Data will be disclosed

Personal data will be disclosed to third party companies that provide, on behalf of Maison Mara, specific services as data processors or to other recipients of Personal Data collected by Maison Mara that autonomously process your

Personal Data only for the performance of a contract for purchasing products on www.maisonmara.co.za (for example, First National Bank or Peach Payments.) and only when such purpose does not exceed the purposes for which your Personal Data was collected and subsequently processed and, in any case, according to applicable laws and regulations. Personal Data will not be disclosed to third parties or disseminated or transferred without informing our users of such disclosure/dissemination/transfer, without their consent and, in any case, in accordance with the law.

5. How we collect your data on www.maisonmara.co.za

Maison Mara directly collects Personal Data and information from its Users when they register online with www.maisonmara.co.za or when they send purchase orders of products sold on the web site in order to finalize e-commerce transactions. Maison Mara will process such data only for the purposes and within the limits of what is stated in the section regarding data collection.

6. Security Measures

We have adopted security measures to protect Personal Data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other reasons for data processing that do not comply with our Privacy Policy. For the best possible protection of your Personal Data outside the limits of Maison Mara’s control and management of the same, it is advisable that your computer be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).

7. Cookies

www.maisonmara.co.za uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard disk of an Internet user; it does not contain intelligible information but it allows linking between an Internet user and his/her personal information (such as, by way of example, User’s IP address and other information about User’s experience on the web site and his/her preferences expressed while choosing services and purchasing products offered by the web site) provided by the user on www.maisonmara.co.za. Cookies are disseminated by our servers, and no one may gain access to the information contained therein. These information and data are gathered directly and automatically by the web site. Only Maison Mara processes information collected by cookies, in a collective and anonymous way, in order to optimize its services and its web site for the needs and preferences of its users. We have provided cookies in connection to functions such as selecting the country, browsing the catalogue, purchasing products online and in general in connection with the provision of services reserved to registered customers. As you know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on these deletion procedures. Please access the information on your Internet browser if you wish to delete cookies. The acceptance of automatic data collection procedures and the use of cookies are necessary for using the web site and its services, including the purchase of products. If you have started the procedure of deleting cookies, Maison Mara cannot ensure that all web pages of www.maisonmara.co.za will be displayed or that certain services will be supplied such as, for example, storage or display on the web pages of products you chose when you were finalizing the online purchase processes.

8. Compulsory processing

We wish to inform you that Maison Mara may process your Personal Data also without your consent in certain circumstances provided by law.

9. Your right to access Personal Data and further rights

You are entitled to obtain, at any time, confirmation from Maison Mara as to whether or not data relating to you is being processed, whether the data is not yet registered, and the communication in intelligible form of the data undergoing processing.

You are entitled to obtain, at any time, confirmation from Maison Mara as to whether or not data relating to you is being processed, whether the data is not yet registered, and the communication in intelligible form of the data undergoing processing. Moreover, you are entitled to receive from Maison Mara information on the source of your Personal Data; the purposes and way of processing your Personal Data; the logic involved in any electronic data processing; details of the data controller and of the data processors; the names of the entities and categories of entities to whom your Personal Data may be disclosed or who may access your Personal Data, for example, as a data controller or a party so appointed. You can easily find part of the above information in our Privacy Policy. For further information, send an e-mail to contact@maisonmara.co.za

You are entitled to obtain at any time from Maison Mara
  1. the updating, adjustment or, when you have an interest in such, the integration of your Personal Data;
  2. the deletion, the transformation into an anonymous form or blocking of your Personal Data (unlawfully processed), including data which does not need to be stored for the purposes for which it was collected and subsequently processed;
  3. the confirmation that the operations under letters a) and b) have been reported (together with the contents of the same) to whom the data was disclosed or disseminated, except when it becomes impossible or if the means used are clearly disproportionate to the right’s protection.

You are entitled to object, in whole or in part:

  • for legitimate reasons, to the processing of your Personal Data, even if it is related to the purposes for which it was collected;
  • to the processing of your Personal Data for advertising or direct marketing purposes or in order to carry out marketing research or commercial communications. You may freely exercise your rights at any time, provided that you do so in compliance with applicable laws, by sending your request to Maison Mara at the following e-mail address: contact@maisonmara.co.za. We will reply to you as necessary.

10. Links to Other Websites

Maison Mara does not control or monitor such web sites or their web content. Maison Mara shall not be held liable for the web content of such sites and for the rules adopted by them in terms of your privacy and the processing of your Personal Data while you are visiting those web sites. Please, pay attention when you connect to these websites through the links provided on our website and read their terms and conditions of use and their privacy policy carefully. www.maisonmara.co.za Privacy Policy does not apply to third party web sites and Maison Mara is by no means liable for the privacy policy adopted by those web sites. www.maisonmara.co.za provides links to other web sites exclusively to help its users in their searches and net-surfing activities and to allow links to other web sites on the Internet. When Maison Mara provides links to other web sites, Maison Mara does not recommend the use of these web sites and do not provide any guarantees regarding their web content or the services and products supplied and sold by these web sites to Internet Users.

11. Contact information

If you wish to receive further information on how Maison Mara processes your Personal Data, please send an e-mail to: contact@maisonmara.co.za. Should you require any further information on your rights and on Personal Data protection law you can contact.

12. Applicable law

This Privacy Policy is governed by South African law and, in particular, by which governs the processing of Personal Data – also held overseas – carried out by anyone who is domiciled or has registered offices in South Africa. The South African Personal Data Protection Code guarantees that processing of Personal Data will be carried out in compliance with fundamental rights and freedom of individuals, as well as of their dignity, with particular reference to confidentiality, identity and to the right to Personal Data protection.

13. Modification and updating of www.maisonmara.co.za

Privacy Policy Maison Mara may amend or simply update all or part of www.maisonmara.co.za. Privacy Policy, including when amendments are made to legal provisions or regulations which govern data protection and protect your rights.